Writers at Microsoft:

WPA or Pharoah?

Book feature for The Stranger, 5/7/98

Artists, the old saying goes, subsidize art with their lives. Unable to make a living from their life’s passion, they spend their daylight hours pretending to be other, less noble creatures, from strippers to lawyers. These days, untold hundreds of writers, painters, musicians, et al. have infiltrated the 8,000-plus Redmond workforce of Microsoft.

“I had an office mate once,” says painter Pam Mandel. “We joked how Micosoft was like the WPA [Works Progress Administration, FDR’s make-work program for artists during the Depression]. This place has put more artists and writers to work than any place we knew. It’s the biggest employer of creative people I’ve ever seen.”

THE WORK

Two years ago, it seemed half the writers in Seattle were working on proposed “shows” for the Microsoft Network. Now, most of MSN’s entertainment or culture-oriented sites are, or will soon be, gone. (One survivor, the political-analysis netzine Slate, has moved to a paid-access format.) Instead, MS is pushing into websites that can generate direct profits by selling stuff like cars, plane tickets, and financial services.

But that shift still leaves lotsa work for word-wranglers. Besides the remaining MS websites, the company has reference CD-ROMs, software manuals and help files, training guides, Microsoft Press books, PR materials, and in-house documents to be written, edited, and constantly revised. And it has work requiring good communication skills, in such areas as graphics, “interface design,” marketing, and telephone help lines.

Tech writers are part of most MS software-development projects nearly from the start. “The products are so complicated,” poet and essayist Emily Warn says, “they need people who can communicate about them. More and more ,the manuals have gotten simpler and they’ve tried to make the products more intuitive. Yet if you’re only a programmer, you don’t have the ability to think like a user using the product.”

Warn notes the differences between this and traditional literary day jobs on college campuses. “I’ve a lot of writers in academia asking me how they can get jobs at Microsoft. Academia seems so petty and removed for me–all the office politics and ideological sects.”

THE ADVANTAGES

“I know I have a BFA,” says Mandel. “I couldn’t make anywhere near this kind of money teaching or working in a gallery.” Currently working as a technical writer, Mandel previously wrote picture captions for MS’s Encarta CD-ROM encyclopedia. “It was the first time I’d ever been paid for my art-history education.”

Warn says she feels “almost apologetic because I like working at Microsoft. There are a lot of creative, smart, chaotic people. It’s a very interesting place to work. In my group alone [maintaining the Internet Explorer website], here are at least five working poets, three working fiction writers, and several highly qualified journalists. My boss is an ex-Maoist fiction writer.”

Eileen Duncan recently wrote in the online literary zine Salmon Bay Review, “I don’t always admit in public that I’m a writer. I’ve had several people ask, `Why would you do anything that doesn’t earn you money when you already have a job?’ At Microsoft, however, people react with kindness and interest to my admission. They even approve of it.”

Second-generation Seattle writer Sean Bentley works in a “user assistance group,” surrounded by “folks who at least read, if not write. This is a happy break from selling wastebaskets to restauranteurs who hadn’t the faintest idea what I was talking about most of the time if it didn’t have to do with Rubbermaid. Bartending was similarly soul-sucking, and I was lucky to escape being knifed, which is something I rarely have to worry about at MS.”

THE DRAWBACKS

Ken Smith co-edits Salmon Bay Review when he’s not at Microsoft. He finds the transition between left- and right-brain work “sometimes tough. When you sit down to write code, it’s absolutely literal. Sometimes the logic doesn’t make sense and it works anyway. Sometimes it’s hard to make the mental shift.

Smith says the sometimes-long hours and the Seattle-Redmond commutes don’t affect him, at least not directly. “I do have the time to do the things I want to, but sometimes my brain is a little more fatigued when I come home than it used to be.”

THE IMPLICATIONS

Microsoft is an aggressive corporate player with an ambitious agenda, to leverage its operating-system dominance into new aspects of the computer business (and many businesses only half-related to computers).

Some writers at Microsoft declined to be quoted about the company’s role in the world, a topic its PR division doesn’t like other employees discussing with the press. Poet and former Microsoft contract employee Arthur Tulee was willing to discuss it in historical-metaphor form:

“I was one of many slave scribes (excuse me, temporary contingent staff) for the Pharoah Bill…. I wrote, drew, and spellchecked on many of the various publications and manuals on how to build the Sphinx, obelisks, Cleopatra’s barge, etc. I studied straw production, quarries, Nile barge traffic, slave lifespans (excuse me, temporary contingent staffing contract periods), and purchasing quality fake beards at less than cost for Pharoah Bill and his thousands of permanent blue-badge lieutenants, some of whom were too young to grow beards.

“All my blue-badge lieutenants were educated, all-wise and compassionate. Some of them started out also as scribes, so no wonder. They worked us beyond human endurance, and promised us one view off the pyramid summit at the end of our project. There is no greater thrill than looking down upon thousands of slaves (excuse me, temporaries) sweating, groaning and straining for one purpose, one cause, one vantage point. We accomplished many stacks of hieroglyphs, some on short schedules, and only a few had slipped on the production calendar. On our backs stand giants.”